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Patients and Visitors
Anderson Hospital Weekly Cafeteria Menu PDF Print E-mail

 

 
Visitor Restriction PDF Print E-mail

Flu season has arrived!  At this time, we ask visitors to NOT VISIT if they are displaying any flu-like symptoms (cough, runny nose, fever, etc.)

Thank you!

 
Insurance Plans PDF Print E-mail

Anderson Hospital has been designated as a preferred provider by many governmental and private insurance health plans.  Listed below are the current plans being accepted at Anderson Hospital facilities including Anderson ExpressCare, Pediatric Therapy Center, Billhartz Center, Pavilion for Women and Anderson Home Health.

If your insurance provider is not listed, please call to verify with us as we continually assess new plans.  For further information or questions on how to access hospital services under your insurance plans, please call 618-391-6920.

Be prepared…..

Insurance Card                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
When you arrive at the hospital or one of our ancillary locations, be prepared to have     your insurance card and a photo ID to present at time of registration, such as a driver’s license, military ID or government-issued ID.    

Insurance/Governmental Plans
Anderson Hospital participates in most major insurance and governmental health plans. We suggest that you confirm with both your physician and the hospital of your insurance plan’s participation prior to receiving services. Many insurance companies, in fact, require you to notify them prior to your hospital stay. If you are covered by an HMO, a PPO, or another type of managed care insurance plan, your plan may have special requirements, such as pre-certification or pre-authorization for certain procedures. Each healthcare plan has its own set of rules, participating physicians and hospitals, radiology centers, and laboratories. It is your responsibility to ensure your plan's requirements are met in order to receive maximum reimbursement. For more information on your insurance plan’s coverage or authorization requirements, we recommend that you or a family member contact your insurance company directly. The phone number is usually listed on the insurance card.

Accepted Governmental Health Plans

·  Medicare 

·  Medicaid

·  Tricare/Champus

Accepted Commercial HMO/PPO Plans

—  Aetna

—  Anthem Blue Cross and Blue Shield (Missouri)

—  Beech Street/Capp Care

—  Blue Cross/Blue Shield of Illinois

—  Cigna/Great West

—  Coventry Health Care

      Carelink Select                                                                                                   

      First Health

—  HealthLink

—  HFN

—  Humana ChoiceCare Network

—  Multiplan

—  PHCS

—  SSM Exclusive Choice

—  United HealthCare Midwest (UHC)

 

Accepted Medicare HMO/PPO Health Plans

 

—  Essence Healthcare

—  Coventry Health Care

      Advantra

      Gold Advantage

      Coventry Health Plans

—  Humana Medicare Advantage Plans

—  United HealthCare Midwest (UHC)

      AARP Medicare Complete

      Medicare Complete

      Medicare Solutions

—  Wellcare

—  Windsor-Sterling Health Plan

 

Accepted Medicaid HMO/PPO Health Plans

 

  • Harmony Health Plan
  • Meridian Health Plan
  • Molina Health Plan (effective 3-1-14)



 
Visitors Guide PDF Print E-mail


Visiting Hours

Visitors can be good medicine for patients.  Family members and friends are welcome to visit.  However, patient care is our primary concern at Anderson Hospital, and, in order to enhance the quality of care, specific visiting hours and regulations have been established for each unit.  Under special circumstances, visiting may also be restricted.

Visiting hours and regulations are available at the information desk on the main floor.  Please follow these guidelines.  If you need additional information, please check with the nurse on the unit.  

Visiting Regulations
Following are general guidelines for visitors:

  1. Tobacco use is completely prohibited anywhere on our property.
  2. Visitors must dress appropriately and must wear shirts and shoes.
  3. In order for patients to rest, we recommend no more than two visitors at the bedside at one time.  Visitors in semi-private rooms should be considerate of both patients.
  4. People with colds, sore throats or any contagious diseases should not visit patients.
  5. Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
  6. Visitors under the age of 12 are discouraged.

Overnight Accommodations for Visitors:
For both privacy and security reasons, accommodations for overnight visitors will be handled at the nursing supervisor’s discretion.  Priority will be given to those visitors of patients with special needs or patients in critical condition.

Condition Reports
Any personal information about your diagnosis and treatment must come from your physician, and this information is only available to members of your immediate family whom you designate to receive it or your power of attorney for healthcare.

Anderson Hospital adheres to the Health Insurance Portability and Accountability Act's (HIPAA) privacy rule.  Within that rule, Anderson Hospital may release a patient's one-word condition and location to the media without obtaining prior patient authorization. 

One word conditions include:  undetermined, good, fair, serious or critical.  We can also inform callers that a patient has been transferred.  

Patients have the option to expressly state that he or she does not want information released—including confirmation of his or her presence in our facility.

Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients.  Please check with the nurse to make sure your gift is appropriate.  On the intensive care unit, please check with the unit regarding any gifts for patients.

Parking
Parking for patients and visitors is available 24 hours a day, seven days a week.  All parking at Anderson Hospital is free.  Patients and visitors are cautioned not to park in reserved areas or certain designated areas.  Please be sure to lock your car.  If something happens which causes you to need assistance with your vehicle, please call the Security Department at extension 5114.

Waiting Areas
There are specially designated lounge areas for visitors on each patient floor and on the main floor in the lobby.  Specific waiting areas have been designated for families of patients in the intensive care unit, the emergency department, surgery department and radiology department.  During certain hours, a volunteer hostess is on duty in the surgery waiting room to keep family members informed about the progress of surgery.

Gift Shop
The Gift Shop, staffed by volunteers, is open from 8 a.m. to 8 p.m. M-F, 8 a.m. to 4 p.m. Saturday and Noon to 4 p.m. on Sunday.  The shop has gift items, jewelry, magazines, greeting cards, candy, toiletries, flowers and plants.  The Gift Shop phone number is extension 5419.

Chapel
The chapel is located on the Second Floor.  Visitors of all faiths are welcome to visit the chapel for prayer and meditation.

Free Wi-Fi is available for all our visitors and patients.

 
Patients PDF Print E-mail

Your Hospital Team  
Our Hospital team of physicians, nurses, and clinical staff are here to provide you with excellent quality health are.  We are committed to listening carefully to you, explaining your treatment in a way you can understand and treating you with courtesy and respect.  We are dedicated to doing everything we can to help you with your pain.  We will educate you about all aspects of your medications.  Before you go home we will make sure you have the help you need after you leave the hospital and give you information about any symptoms or health problems to look out for after you leave.  If at any time during your hospital stay we do not meet these commitments, please let us know.  We are here to serve you.

The Medical Staff
The physician who admits you is responsible for directing your care while you are in the hospital.  Your physician, as the coordinator for your treatment program, should be consulted if you have questions about your illness.  It is very important that you have the time to communicate with your physician.  If you do not feel your needs are met, please contact the Nursing Supervisor.  The physicians on the Medical Staff of Anderson Hospital are independent contractors and/or provide service under contract.  They are not employees, agents or servants of Anderson Hospital.

The Nursing Staff
Twenty-four hour nursing care is provided by a team of professional registered nurses, licensed practical nurses and nurse assistants.  A nurse manager is responsible for directing and coordinating nursing care on each unit.  Please feel free to contact your nurse or the nurse manager if you have questions or concerns.  We are here to serve you and hope to meet all your needs!

Dietitians
The hospital maintains a staff of full-time registered dietitians to meet your dietary needs during your stay. If you have questions about your diet, call extension 5528.

Social Workers

Social workers are assigned to each patient care area and are trained to help patients and family members deal with financial, social and emotional problems that relate to illness or hospitalization.  Members of the department work with patients and families to help deal with long-term illnesses and rehabilitation and are involved in discharge planning.  They can also assist you with planning your Advance Directives (Living Will and Power of Attorney for Healthcare).

Patient Accounting

A representative from the Patient Accounting Department can answer questions about your hospital bill and help you interpret financial policies and billing procedures at the hospital.  You may contact Patient Accounting by calling 1-877-444-6382 Monday through Friday from 7:00 a.m. to 4:30 p.m.

Housekeepers
Your room is cleaned daily by a member of the housekeeping staff.  If there is a housekeeping problem in your room, tell your nurse, and it will be taken care of as soon as possible.

Volunteers
Volunteers contribute many hours of service and financial assistance to the hospital.  They supplement the services of the hospital staff in many ways and can be identified by their uniforms.

Other Personnel
During your stay you may be visited by many other healthcare professionals, including personnel from the laboratory, radiology, respiratory and rehab services (physical, occupational and speech therapists).  In addition, the Anderson Hospital family includes many behind-the-scenes workers, such as accountants, engineers, secretaries, food service workers and others who contribute greatly toward your well-being while you are here.

All hospital personnel who come into contact with you during your visit should be wearing an identification badge, and all staff members should verify your name prior to any procedures.

Food Service  
Patients can utilize the Room Service program between the hours of 6:00 am and 6:00 pm to order “whatever they want – whenever they want” within the guidelines of their physician-ordered therapeutic diet.  Simply dial ext 5347 and a Dietary staff member will assist you with your meal selections using the Room Service menu found in your room.  Meals are individually prepared and delivered to the bedside within 45 minutes.

Cafeteria
The cafeteria is open to visitors from 6:30 a.m. to 6:30 p.m., with a short break in full service from 10 a.m. to 11 a.m.  Cold food items and other carry-out foods are still available during that break.

Vending Machines
Vending machines for snacks and beverages are available 24 hours a day in the basement of the hospital, across from the cafeteria.

Smoking

Anderson Hospital and its offsite facilities are entirely tobacco free – inside and outside.  Tobacco use is completely prohibited anywhere on our property.

Going Home

Your Discharge

When your doctor decides you are ready to leave the hospital, a discharge order will be written.  You may want to make arrangements with a family member or friend to help you when it's time to go home.  Some important things to remember concerning:

Discharge Instructions
Your doctor and your nurse will give you instructions about post-hospital care.  If you have questions about your diet, activities or other matters, please be sure to ask.

Escort Service
When you are ready to leave, a member of the hospital staff or volunteer will escort you to the front entrance and help you into the car.

Home Healthcare

Is a full service Medicare certified agency providing health care in the home to patients in our surrounding communities.  Services provided include Skilled Nursing, Physical Therapy, Speech Therapy, Occupational Therapy, Medical Social Service, and Home Health Aides Services.  To arrange for services or to inquire on availability and coverage, please contact Anderson Home Health Services at (618) 288-9355.